Delivery Information

Free Fast Delivery on all orders over £199. Delivery is £19.95 for orders below.

Most orders placed with Standard Delivery should be delivered between 2 - 5 working days

Express Delivery orders should be delivered between 2 - 3 working days. This service is available for £14.95 extra to most households.

Please note there is a 12 noon cut off for deliveries. For orders placed after noon please add an extra working day, the period for delivery will also be shown on the shipping page of the checkout before you place your order.

Tracking your order

We’ll keep in touch! Once you have placed your order, we will confirm by email that we have received it and we will also notify you when your goods have been despatched. After despatch, we will send you tracking information and in most cases a 3 hour timeslot. Deliveries take place Monday to Friday.

Arranging your installation
We always recommend booking your installer once you have received and checked your order, so that in the unlikely event of a hiccup, you will not be inconvenienced.

Receiving your delivery
In most cases delivery is to your external front door.

Occasionally, due to accessibility constraints, the driver may only be able to deliver your order to the nearest ground floor access point, which may be the kerbside.

If you live in a flat or apartment unfortunately the driver cannot deliver up flights of stairs.

In certain circumstances, the delivery driver may require assistance with larger items.

Grampian, Scottish Highlands & Offshore Locations

Online Carpets - Delivery MapDelivery to Aberdeenshire is £34.95 extra and should be delivered within 10 working days. Regrettably we cannot currently deliver to the Scottish Highlands or any offshore locations.