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Grass247 Delivery

Clearance Grass247

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Status - Delivery within 2 working days of despatch.


Our phone lines are open and accepting phone calls between the following hours: Mon - Fri 8am - 8pm, Sat - Sun 9am - 5:30pm. Please note that during busy times there may be a short wait for an answer. We would ask that you are patient with our advisors once you do get through as many of them are operating from home.

We are also available via email for any contact however we would ask that customers do not email more than once before receiving a response from us as this will reset your position in our response queue and may delay our response. We expect most customers to receive a response to their enquiry within 24 hours during busy periods.

Before contacting us please check out the frequently asked questions below in case they answer your query:


Tracking Information

For your order will be emailed once we dispatch your item(s). You should receive an email by 8pm the day of dispatch with the subject: "Your Flooring Order Is Due For Delivery".

Delivery Time Slots

We are unfortunately unable to provide specific delivery time slots for courier deliveries. With this in mind we would encourage you to check the tracking link in the email mentioned above daily as the status will update to "Out For Delivery" on the day the order is loaded to a delivery vehicle to save unnecessary waiting in if there has been an unforeseen delay. If your order is being delivered by one of our vehicles we will contact you should we experience an issue that will prevent delivery taking place on your preferred date.

Delivery

We are expecting the majority of orders to be delivered within 2 working days of the order being placed.

We recommend that you track your order using the link provided in the email titled: "Your Flooring Order Is Due For Delivery". If you have not received your order after 2 working days we can chase the courier on your behalf and provide an update for your order.

Leaving Items

If you are not available to accept delivery please leave a signed and dated note on your door with details on where you would like your items left.

Drivers Calling Ahead

We pass your contact details given to us during checkout onto the courier. But we cannot guarantee that the driver will call ahead. In many cases courier drivers do not have company phones so will not call ahead. With this in mind if there is a chance you will not be home to accept delivery we would strongly recommend leaving a signed and dated note with instructions on where the order can be left as per the above point.


Ordering Samples

You can place an order for free samples via the product page. You can order up to 6 samples at once.

Delivery Time of Samples

In most cases samples should arrive within 3-5 working days of order. If they have not arrived within a week of your request please re-request through the website and we will be happy to send another set for you.

I've not received all of my samples

In order to service any requests as quickly as possible we will only send samples that are immediately available in our sample room. If your pack arrives and is missing one or more samples please request this again and we will send this separately once we have received additional sample cuts of this product.


Some items may at times be unavailable due to supply chain issues, in some cases these may temporarily display the status "discontinued" if you would like more information about whether these will be available to purchase in the future please ask us and we will be happy to give you any information we may have.


We can accept return of any unwanted items provided they have not been cut into, changed in any way or fitted and can be returned in their original packaging.

Our returns address is:

Unit 7, Houndhill Park, Off Bolton Road, Wath Upon Dearne, South Yorkshire, S63 7LG

If you would like us to arrange return on your behalf we are able to do so for a fee of £20 for a single item and an extra £10 per additional item. This charge goes towards some of the return costs we incur and is non refundable. To arrange this please call us on 0800 9705 705.


Email Us

Email [email protected]

Or use the form below

 

Call Us

Mon - Fri - 8:00am-8:00pm
Sat - Sun - 9:00am-5:30pm

Our phone lines are open and accepting phone calls between the following hours: Mon - Fri 8am - 8pm, Sat - Sun 9am - 5:30pm. Please note that during busy times there may be a short wait for an answer. We would ask that you are patient with our advisors once you do get through as many of them are operating from home.

 

We are the UK’s leading online grass supplier. We have over 1,000,000m2 of Artificial Grass in stock, our huge warehouses allow us to buy in bulk and pass on our savings to you! We guarantee to beat any like for like quote!

 

We offer FREE Fast Delivery on orders over £100*, usually the next working day if you order before 12pm, or let us know your preferred date. Our FREE SAMPLES service lets you find your perfect flooring. We pride ourselves on our excellent customer service, and our Feefo independant feedback reflects this!

*See delivery page for more information

 

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